​

To make a Booking: Please allow as much time as you possibly can for us to make your cake for your special occasion.  As you can imagine it takes time to make your order. For birthdays and special occasions please give us as much notice as possible. Wedding cakes need much more time and I will take booking 6 – 12 months in advance.

 

PAYMENTS: Quotes are valid for fourteen (14) days. To confirm a booking, a deposit must be made. This deposit must be received within seven (7) days of accepting quote. Debbie’s Novelty Cakes reserves the right to re-quote and adjust the price for any further quotes after this period. This can be a bank deposit or into our PayPal account $100.00 of deposit paid is non-refundable and referred to as a ‘Booking Fee’. Balance must be paid on or before collection of the cash in cash.

 

DELIVERY: Delivery costs are calculated at an approximate cost of $1/kilometre plus any Tolls required for a round trip (there and back to my kitchen).Wedding Cake deliveries are quoted individually and include set up at venue and handover to venue staff.

 

PICK UP: On collection, your cake will be secure in a suitably sized box. Once the cake has been received and accepted in perfect condition, the responsibility for travel and/or moving and storage of the cake appropriately is The Client's.
Should damage be caused to the cake after collection/delivery, a callout fee of $50 per hour (including travel time) to attempt to repair the damage may be possible, depending on time available to the decorator. A minimum charge of 1 hour will apply and total of call out fees are to be paid with cash on site, immediately.

 

CANCELLATION OF ORDERS: In an event when Debbie’s Novelty Cakes is unable to supply the order on the agreed date due to unforeseen circumstances (for reasons including, but not limited to; illness, accident, injury, or bereavement), every effort will be made to find substitute companies to fulfil the order. If the order is still unable to be fulfilled, Debbie’s Novelty Cakes reserves the right to cancel the order and provide a full refund. 

Client Obligations: Cancellation of orders must be submitted in writing. Cancellations made prior to fourteen (14) days from order date will receive the total of their deposit MINUS $50 fee. Cancellations made within fourteen (14) days of order date will NOT be refunded any portion of the deposit paid.

 

DIETARY NEEDS AND SPECIAL REQUIREMENTS: Please note Debbie’s Novelty Cakes will only cater to dietary intolerances; not allergies. Please be aware Debbie’s Novelty Cakes products may contain traces of nuts. It is the sole responsibility of the Client to inform their guests that traces of nut may be present in the cake/cupcake/cookies. Debbie’s Novelty Cakes will not be held responsible for anyone suffering from nut allergies. Debbie’s Novelty Cakes is not a Gluten, Egg or Dairy Free kitchen and can only advise that all efforts will be taken to ensure your cakes are free of these if your order requires it.

 

EQUIPMENT HIRE: Debbie’s Novelty Cakes can provide a cake/cupcake stand for hire subject to availability. All equipment requires a hire fee and a holding deposit which will be reimbursed to the Client upon return of the equipment in undamaged and clean condition. Debbie’s Novelty Cakes reserves the right to retain holding deposit if equipment is not returned, or if equipment is returned damaged. Equipment must returned within three (3) days of hire date or a late fee of $10/day will apply and will be deducted from holding deposit.

 

REFUNDS/RETURNS: At Debbie’s Novelty Cakes we value and welcome your feedback. If for any reason a Client is unsatisfied with their purchase and chooses to seek a refund; the uneaten (or partially consumed) product must be returned to the Debbie’s Novelty Cakes premises as soon as possible for inspection. A partial refund or gift voucher may be given on inspection and return of the product. Your satisfaction is of the utmost importance and we appreciate your feedback. If for some reason you wish a total refund due to a misunderstanding in the brief the cake Must be returned whole (uneaten) 

​

ARTISTIC LICENSE: Whilst all effort will be made to complete the cake to the design requested, I hereby state that I cannot make a direct copy of another cake artists work.  I therefore will add my own twist on the design if necessary.  All photographs taken by myself will be used for advertising on my website, facebook pages and pinterest etc.,

​

Handy Hints

 

STORAGE: On warmer days it is advisable to store your cake/cupcake/cookies in a cool or air conditioned room up until serving. Fondant-covered goodies are NOT to be stored in the fridge prior to serving, due to the condensation that forms as the fondant warms back up to room temperature. Leftovers: After serving your cake, leftovers can be stored in the fridge for up to three (3) days or in the freezer for up to two (2) months. Fridge: ensure cake is covered (glad wrap or lidded container) and correctly placed in the fridge to avoid cross contamination (on a shelf ABOVE defrosting meat for example). For best results, bring cake to room temperature before serving. Freezer: After serving, cover leftovers with glad wrap AND place in a lidded plastic container in the freezer.  To defrost, place container on kitchen bench or in fridge until defrosted. For best results, bring cake to room temperature before serving. It is not advisable to re-freeze leftovers.

 

CUTTING YOUR CAKE: Round, square or rectangular shaped cakes; a cutting guide will be provided with your order. This is to ensure the correct amount of serves that your cake has been designed to cater for. Edible and non-edible embellishments and supports which have been inserted into your cake (food safe wooden skewers/toothpicks/cake pop sticks/dowels) MUST be removed before cutting your cake. The locations of these embellishments and supports will be indicated on your custom cutting guide. 

 

 

 

 

Please print and sign to say you accept all of the above conditions and return a copy to Debbie’s Novelty Cakes

 

Signed ……………………………………………. Print Name ………………………………………….

 

Date …………………………………………………..